Medical-tourism healthcare venture, India · Healthcare · L Series
Launching a healthcare venture from foundation to full operation
- 6 mo — Time to operational
- 20+ — Processes designed
- 8 — Partner hospitals onboarded
Context
A new healthcare venture was building a medical-tourism facilitation business from the ground up — a model that demands trust across borders, tight coordination between hospitals and travelling patients, and flawless first impressions.
The founders brought in RenB's L Series to design the operating foundation before scale made mistakes expensive.
Problem
Nothing about the operation existed yet in documented form: patient journeys, partner-hospital protocols, pricing structures and support workflows all needed to be designed, tested and taught — while the company was also trying to sign its first partners.
Approach
RenB designed the end-to-end patient journey first, then built the processes underneath it: partner onboarding, case management, and a service cadence with clear owners. Every workflow was stress-tested with the founding team before going live, and handover documentation meant the team could run without daily support.
Outcome
The venture moved from concept to fully operational with processes that held under real patient load — and a foundation its team still runs on today.
“RenB Solutions didn't just stop at setting the foundation; they walked with us every step of the way. Their handholding throughout our journey to becoming fully operational was invaluable.”